The Good Earth will accept return of wine that is defective – i.e. corked, undergoing a secondary ferment, or containing foreign material (with the exception of sediment or tartaric crystals, which are naturally occurring and not acceptable as reason for return). Bottles must be at least ¾ full (we do not accept return of empty bottles for refund). It is our policy to replace any defective bottle with the same wine. In the event that the wine in question is no longer available, The Good Earth will replace with a similar vintage.
Please note that The Good Earth ships wine using Canada Post’s “Proof of Age Required” feature. Recipients must be of legal age to purchase alcohol in their province.
The Good Earth is not responsible for deliveries damaged from shipping, incomplete or inaccurate delivery addresses, or recipients not being at the delivery address to receive delivery. In the event that an online customer receives a defective bottle (see above for definition of defective) in an online shipment, the bottle must be returned (at least ¾ full) to the winery for replacement. The Good Earth will assume the cost of shipping a replacement bottle to the customer.
Cooking Classes Payment & Cancelations Policy:
All Bookings are considered final and processed when the booking is made. Please bring your gift card to the class if this is your method of payment. It is client’s responsibility to be aware of the date and time of a class. A courtesy email may be sent to remind guests of an upcoming class, but we are not responsible if you do not receive the email.
Unfortunately, there are no refunds for classes. We welcome you to send someone in your place. There are absolutely NO exceptions due to weather, illness, traffic etc. If you failed to show up to a concert, you would not get a credit back from the concert venue, no matter the reason. Please think of our classes the same way.
The Good Earth reserves the right to cancel a class due to insufficient enrolment with a minimum of seven days prior notice. We reserve the right to alter the menu or change the instructor if necessary.